Presented By : Jim Giddings
Wide-scale quality improvement initiatives are often launched for one of several reasons:
· A Service Level Agreement (SLA) with one or more strategic customers has consistently not been met due, in part, to immature quality processes
· An audit has revealed that a Line of Business’s cost of quality is not being adequately tracked, and cannot, therefore, be properly accounted for by management
· A newly hired I.T. executive is challenged to reduce the number of defects making their way into production, and suspects too great of an emphasis is being placed on time-to-market.
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